If you provide the driver with a signature you are accepting the goods have been delivered in perfect condition. We will not be able to make a claim on your behalf for damages if the freight company can provide us with a copy of your signature.
Deliveries will be to the main entrance to your premises, the driver is not permitted to enter your premises. If the driver does enter out of good will we do not take any responsibility for any damaged caused. Delivery time is from 8am till 7pm.
You must inform us of any parking or access difficulties that may be encountered. We will pass this information on to the delivery company. If access is not possible for any reason the carrier will unload at the nearest possible location. (Single drivers with no handling equipment may be used, therefore they may not be able to carry your item far from the place of unloading).
4m widths are quite long and heavy for one person to carry safely, so drivers may need assistance in unloading your grass, please make necessary arrangements on the day of delivery.
It will be necessary for the driver to obtain a signature for this delivery. The driver is allocated a maximum of 15 minutes to off load and obtain a signature.
We are unable to give a precise delivery time unless it has been agreed by telephone, the standard delivery service used is within seven working days as we have no control over the deliveries after they leave our warehouse, we cannot be held responsible for delivery delays and no compensation will be payable by ourselves.
All deliveries to UK mainland England & wales will have a charge of between £9.99 - £39.99 standard service, we use our own vans & third party freight carriers to deliver our goods, we try our best to dispatch within 2 working days of receiving cleared payment, our current standard delivery time is 1-7 working days, after dispatch either ourselves or the third party company will contact to arrange delivery date of goods via email or telephone. We don’t offer a delivery service to Scotland and Ireland, there will be a charge of £79.99 to Isle of Man , Isle of Wight, Alderney & Jersey.