Terms and Conditions
By placing an order on this website you agree to the following Terms and Conditions:
This website is operated by Deluxe Carpets & Flooring Ltd trading as The Artificial Grass Company (referred to as theartificialgrass.co.uk /we/our/us"). As a user of this website (referred to as "you/ your") you acknowledge that any use of this website including any transactions you make is subject to our Terms and Conditions below.
We reserve the right to change these Terms and Conditions at any time. It is your responsibility to read the Terms and Conditions on each occasion that you use this website, and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.
If you are not a consumer, you confirm that you have the authority to bind any business on whose behalf you use this website.
All orders that you place with The Artificial Grass Company via the website or over the phone will be subject to acceptance in accordance with these Terms and Conditions.
After you place the order we will double check all details for example pricing, stock levels and if delivery postcode is in our delivery route, once all the information is checked we will send yourself a order receipt and a estimated day of dispatch.
We take payment from your card or PayPal account at the time that we receive your order, once we have checked your order value, card/ PayPal details, and the stock availability. Goods are subject to availability. In the event that we are unable to supply the goods ordered, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by PayPal can be found at www.paypal.co.uk
The price you pay is the price displayed on the product page of this website for your specified size(s) at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
Please note, we are unable to guarantee an exact colour match on different rolls. If an exact colour match is required please contact us at the time of ordering and we will do all that we can to help. An exact colour match is especially hard to achieve when different widths have been used, or the flooring has been ordered on different dates.
All outdoor pile carpets and artificial grasses are liable to shading, i.e. to show light and dark patched areas. This is due to uneven pressing of the surface by treading. Light and delicately shaded flooring is liable to become soiled with wear and it may appear that the colours have faded. Both tendencies are inherent in all pile fabrics and therefore we cannot accept any responsibility for complaints arising from either of these causes.
Whilst every effort is made to deliver goods on the day specified, this service is not guaranteed. We cannot offer compensation as a consequence for late or early delivery. Any information given regarding anticipated delivery times or dates, are given in good faith.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.